Why Does The Router Respond With The Startup-Config Is Not Present Message?


When you try to access your router’s admin settings, you might see the startup-config is not present message. This issue can be caused by a number of reasons, and in this article, we’ll discuss five of them. Once you know which problem is causing the message, you can take steps to fix it.

What is the Router Startup-Config?

The Router Startup-Config is a configuration file that stores the router’s initial settings and configuration. When you first power on the router, it loads the contents of the startup-config file. If you have changed or deleted the router’s startup-config file, you will receive the startup-config is not present message when you try to start the router.

How to Fix the Router Startup-Config Issue?

If you are experiencing an issue where your router constantly gives you the startup-config is not present message, there are a few things that you can do to resolve the problem. First and foremost, make sure that you have installed the most recent firmware update for your router. Many routers now come with automatic updates enabled, so it is important to check to see if there is a new firmware update available for your specific model. If there is no new firmware available, then you may need to perform a factory reset on your router in order to get it back up and running.

If none of these solutions work, then it may be necessary to take your router into a technician or technician-level repair shop for further evaluation. There could be something wrong with the hardware inside of the router that needs to be fixed in order for it to start working properly again.

The Startup-Config Is Not Present Message

If you are using a router and have configured it to use Static IP addresses, you may experience the ” Startup-Config Is Not Present” message when trying to access your router’s configuration page. This message is usually caused by a problem with your ISP’s DNS settings. You can try the following steps to get your router online:

  1. Verify that your ISP’s DNS settings are correct by checking your computer’s network settings.
  2. If your computer is connected to the internet through a modem, try connecting directly to the router using an Ethernet cable.
  3. If all of the above steps fail, contact your ISP for help configuring their DNS settings.

Causes of the Startup-Config Is Not Present Message

When a router boots up, it looks for a startup-config file. If the file is not located on the router, the router will display the “Startup-Config Is Not Present” message. One cause of this message is if the router’s hard drive has been replaced or reformatted and the original startup-config file was lost. Another cause of this message is if the router was reset and the default startup-config file was restored.

Solutions to the Startup-Config Is Not Present Message

If you are using a router, the most likely culprit of the ” Startup-Config Is Not Present Message” error is that the router’s startup configuration file has not been downloaded or copied to the router’s memory. In order to resolve this problem, first check if your router has an automatic update feature. If it does, try to initiate the update process. If that fails, you can try to manually download and copy the router’s startup configuration file to its memory. Finally, if none of those methods work, you may need to reset your router.

Router Troubleshooting Process

If you are having trouble with your router, the first step is to troubleshoot the problem. This can be done by following these steps:

  1. Make sure that you have properly configured your router. The startup-config is not present message may be a sign of improper configuration.
  2. Check to see if there is any malware or viruses on your computer or router. Malware and viruses can cause problems with your router.
  3. Try using a different cable to connect your computer to the router. If you are using an ethernet cable, make sure that it is plugged into the correct port on the router and into your computer. If you are using a wireless connection, make sure that you are connected to the same wireless network as your router.
  4. Try uninstalling and reinstalling the router software. This may fix some common problems with routers.


If you’re experiencing trouble with your router responding to startup-config commands, it might be because the file is not present. To troubleshoot this problem, try unplugging your router for a few seconds and then trying to start it up again. If that doesn’t work, you can try removing the network cable from the back of your router and plugging it back in after five minutes. Finally, if all else fails, you can call an expert to help diagnose and fix the issue.

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